Return & Exchange Policy

At LALAZAR, we take great care in preparing every order, and each piece goes through quality checks before it's shipped. Please review our policy below based on your location.

Pakistan (Domestic Orders)

We offer exchange only within 7 days of delivery — no cash or bank refunds are provided.

Item must be unused, unwashed, and in its original condition with all tags attached, in original packaging.

To request an exchange, email us at lalazarshop@gmail.com or WhatsApp us at 0301-4652759 with your order number and reason for exchange.

Sale/discounted items are not eligible for exchange, unless the item is defective or damaged on arrival.

International Orders (USA, Canada, UK, UAE, Saudi Arabia)

All international orders are final sale. Due to international shipping costs and customs, we are unable to offer returns, exchanges, or refunds on international orders.

We encourage international customers to carefully review size charts, product descriptions, and images before placing an order. Feel free to contact us with any questions before ordering.

Damaged or Defective Items (All Locations)

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue, along with your order number. We will review and, where applicable, offer a replacement or store credit at our discretion.

Non-Exchangeable Items

Items marked "Final Sale"

Customized or made-to-order pieces

Items showing signs of wear, alteration, or damage not caused by us

For any questions before or after your purchase, reach out anytime at lalazarshop@gmail.com or 0301-4652759.